Refund Policy

We want you to be happy with Illinois Job Tracker. This policy explains how billing, trials, and cancellations work across all plans.

All Sales Are Final

All purchases, including subscriptions and microtransactions, are final and any charges are non-refundable. If you believe you were charged in error, please contact us at support@illinoisjobtracker.com and we will review your case.

Free Plan

The Free plan lets you use core features at no cost. No billing, no charges.

Pro Plan — Free Trial

Pro includes a 14-day free trial. A credit card is required to start the trial. You will not be charged until the trial period ends. Cancel before day 14 and you will not be billed. Trials are limited to one per person — one per email address and payment method.

Cancellation

If you choose to cancel your subscription, you will retain access to your premium features until the end of your current billing period. Keep in mind, deleting a profile or the Illinois Job Tracker app will not automatically cancel any subscription — you'll need to cancel the subscription manually from your account settings.

Case Worker Seat Changes

Adding or removing seats on a Case Worker plan adjusts your bill automatically, prorated for the remainder of your billing period. Removing a seat does not automatically delete claimant data — data is retained per our data retention policy.

How to Cancel

Log in to your account, go to your account settings, and cancel your subscription from the billing section. For assistance, contact us at support@illinoisjobtracker.com.